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Front Desk Training
Lessons
The Front Desk Leader
Answering the Phone - Part 1 (6:52)
Answering the Phone - Part 2 (9:45)
Walk In's (7:03)
Opening and Closing Proceedures (6:00)
Capturing and Delivering Messages (1:43)
Managing Intros / Helping New Students (15:08)
Belt Assessments (2:49)
Zen Planner (12:14)
Pro Shop Sales (4:45)
Programs and Services (6:04)
Upcoming Event Knowledge (3:32)
Scheduling Conferences (2:20)
Finding Stuff at KOMA (4:21)
Contacting Absent Students (9:38)
Downtime Tasks (3:07)
Front Desk Dress Code
The Intro Lesson
Collecting Intro Lesson Info
Presenting the 3 Month Starter Program
Processing Recorded Classes
The Process
Processing Recorded Classes in Final Cut
Uploading it to YouTube
Sharing the link with the instructor
Uploading it to Dropbox
Deleting the Video from Final Cut
Scheduling Conferences
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